Businesses need to outgrow the "gangly teenage" phase of social media and adopt best practices to get the most out of Twitter, Facebook and other tools, said national experts at the Social Fresh conference Monday in uptown Charlotte.
About 230 packed the conference at the Holiday Inn, including reps from Bank of America, Duke Energy and Piedmont Natural Gas. Walmart sent three from its Arkansas headquarters.
Keynote speaker David Armano told a spillover crowd that businesses on social media today are like teenagers experimenting with sex: They don't know what to do, but they really want to do it. Then they're disappointed when they finally get to do it.
Armano is with Dachis Corp., a new social media consulting firm in Texas founded with $50 million in venture capital. He closed his talk by telling businesses to look beyond this teenage phase.
“It's time to grow up,” Armano said. “Social media is here to stay. In five to 10 years we won't even be talking about this stuff.”
He compared the change happening now to when e-mail became commonplace.
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